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Terms and Conditions

Issued by Robern Menz (MFG) Pty Ltd - ABN 64 007 944 149

This Terms and Conditions document governs the use of Robern Menz (MFG) Pty Ltd's Online Service (the Service) including shopping and participation in promotions run by Robern Menz (MFG) Pty Ltd.

Shopping Terms & Conditions

Purchasing from robernmenz.com.au

Robern Menz (MFG) Pty Ltd shopping gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using secure online Mastercard, Bankcard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to enter your personal details at time of checkout - this information is not stored for any other purpose than to complete the transaction and deliver you the products that you ordered.

Pricing

All prices in the shopping areas are in Australian dollars (AU$) and include GST (10% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Security

We use the secure Hosted Payment page solution from eWAY to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

eWAY follow accepted industry standards to protect the personal information submitted to them, both during transmission and once it has been received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.

Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contact Details

If you have any queries regarding shopping with robernmenz.com.au, please email rmenz@robernmenz.com.au or call (08) 8368 7700.

Copyright

Robern Menz is a trade mark of Robern Menz (MFG) Pty Ltd. The copyright and other intellectual property rights in the material contained in the Service are protected by Robern Menz (MFG) Pty Ltd.

Children

Robern Menz (MFG) Pty Ltd will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the Service.

Disclaimer

This Service provides general information about Robern Menz (MFG) Pty Ltd and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Robern Menz (MFG) Pty Ltd, its subsidiaries and the services and products they offer. Robern Menz (MFG) Pty Ltd reserves the right to change, delete or move any of the material on the Service at any time without notice.

Robern Menz (MFG) Pty Ltd and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Policy Changes

Any changes to this policy will be posted here.

Returns Policy

If, in the unlikely event, the products you receive are not in a merchantable condition, please contact us immediately on (08) 8368 7700 or email rmenz@robernmenz.com.au and we will forward you instructions on where to return the product. Once received, we will assess the product and if found to be faulty, we will send you a replacement product and refund the cost of freight. Please note: we do our best to ensure that goods are shipped in excellent condition and cannot accept responsibility for environmental conditions encountered once a product has left our premises.

Minimum Purchase

Minimum purchase must be $20 of product. This can be made up of any combination of our products. Freight is additional.

Delivery

Due to the nature of our products, climatic and third party delivery conditions can impact on the condition of your order once it leaves our factory. Whilst we will take precautions to ensure your order arrives in the condition it has left our factory, please be aware that we take no responsibility for its arrival condition. Precautions we do take are as follows: - Please allow 10 days for delivery of goods. - In cases of extreme heat, delivery may be delayed at our discretion to ensure products are delivered in the best possible condition. - During summer cooling and insulating products will be used to help maintain optimal temperature conditions. - For orders over 5kg, a representative will contact you regarding delivery costs. INTERNATIONAL: New Zealand, North America and the United Kingdom are our only delivery points.

 

Gift Card Terms of Use 

These Terms of Use apply to all Gift Cards issued by Robern Menz (MFG) PTY LTD.

Contents
Definitions 
Introduction 
Accepting the Gift Card and agreeing to these Terms of Use 
Gift Card Inclusions & Exclusions
Transactions made using the Gift Card  Your Gift Card, your responsibility 
Changes to Terms of Use 
Privacy and confidentiality 
Errors and complaints 
Force majeure 
Applicable law

Definitions
"Card Number" means the 8-digit number that appears on the back of your Gift Card;
"Robern Menz" means Robern Menz (MFG) PTY LTD ABN 64 007 944 149 of 71 Glynburn Road, Glynde, South Australia 5070;
"Gift Card" means the Gift Card that you have purchased or received, such as The FruChocs Shop Gift Card
"Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms of Use;
A reference to "we" or "us" is a reference to Robern Menz (MFG) PTY LTD;
A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Card on their behalf.

Introduction
This document contains the full set of terms of use governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call 08 8368 7733 or see in-store.

Accepting the Gift Card and agreeing to these Terms of Use
By purchasing, redeeming or attempting to redeem a Gift Card, you: accept and agree to be bound by these Terms of Use; and acknowledge that you have read and understood our Privacy and Security Policies (available from https://robernmenz.com.au/terms_and_conditions).

Gift Card Inclusions & Exclusions

Inclusions ·        

  • The FruChocs Shop Gift Card is redeemable at The FruChocs Shop Glynde, The FruChocs Shop McLaren Vale and The FruChocs Shop Hahndorf.


Exclusions

General exclusions (all Gift Cards) ·        

  • Online purchases including; The FruChocs Online ·        
  • Purchases initiated by phone, email, post or fax ·        
  • Gift cards cannot be used to purchase gift cards.


Transactions made with the Gift Card

How and where you can use the Gift Card
Your Gift Card may only be used at retailers who accept the Gift Card. The identity of the retailers who have agreed to accept the Gift Card may change from time to time. Each participating retailer will accept the Gift Card in accordance with these Terms of Use and any applicable law.
You acknowledge that the Gift Card may not be used: ·       

  • to pay a store or credit account; ·        
  • for purchases over the Internet or by email, phone or fax.  


How to load the Gift Card at stores (for Gift Cards purchased in-store)
Present the card to the point of sale operator. Nominate the value you wish to be loaded on the card. A minimum of $5.00 and a maximum of $250.00 can be loaded on each card. Pay for your Gift Card and the transaction will be completed when the card is activated through our point of sale system. Gift Cards cannot be purchased by using a Gift Card.
Note: there may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.  

Purchases with your Gift Card Select goods in your participating store with a Gift Card and take them to the point of sale operator. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given: any remaining balance on the card can only be used in whole or part against future purchases. You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by you by: ·        

  • giving the point of sale operator the Gift Card and authorising the transaction in some other way approved by that retailer. When you authorise a transaction: ·        
  • you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
  • you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.


Purchases exceeding the Gift Card value
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No cash advances
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards
Your Gift Card will be valid for use for 1 year from the date of issue. Any balance that remains on a Gift Card will not be available for use after the card’s expiry date. To check the expiry date of your Gift Card, visit in-store  or call 08 8368 7733.

Re-issue of faulty or damaged Gift Cards
Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Robern Menz, its agents or contractors or a participating retailer.

Destruction of Gift Card with no value
Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally.

Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Checking your Gift Card balance and transaction history
You can check your card balance,  by visiting in-store or by calling 08 8368 7733. For balance enquiries by phone or online, you will be required to provide the Card Number and expiry date  prior to getting access to the card information.

Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.

Can I cancel my Gift Card?
No, you cannot cancel your Gift Card.

Exchanging items purchased with a Gift Card.
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the Robern Menz exchange and returns policy.  

Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Changes to Terms of Use
We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required:

  • To add or remove participating retailers and/or where the Gift Card may be redeemed; ·        
  • To add or remove goods or services which may be purchased with the Gift Card; ·        
  • For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct; ·        
  • To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or ·        
  • Where we, acting reasonably, consider that it will not be to your detriment.
  • Changes to these Terms of Use will be available at https://robernmenz.com.au/terms_and_conditions  or by contacting 08 8368 7733.


Privacy and confidentiality
Our Privacy  explains how we handle the personal information that we may collect from you with respect to Gift Cards. A copy of the Robern Menz Privacy Policy is available at https://robernmenz.com.au/terms_and_conditions It is important that you carefully read and understand the Privacy Policy.

Errors and complaints
Gift Cards
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 08 8368 7733
Goods or services Any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned.
Force majeure To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.
Applicable law These Terms of Use are to be construed and enforced in accordance with the laws of South Australia, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of South Australia, Australia (including the Federal Court of Australia).  

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