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Terms and Conditions

Issued by Robern Menz (MFG) Pty Ltd - ABN 64 007 944 149

This Terms and Conditions document governs the use of Robern Menz (MFG) Pty Ltd's Online Service (the Service) including shopping and participation in promotions run by Robern Menz (MFG) Pty Ltd.

Shopping Terms & Conditions

Purchasing from robernmenz.com.au

Robern Menz (MFG) Pty Ltd shopping gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using secure online Mastercard, Bankcard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to enter your personal details at time of checkout - this information is not stored for any other purpose than to complete the transaction and deliver you the products that you ordered.

Pricing

All prices in the shopping areas are in Australian dollars (AU$) and include GST (10% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Security

We use the secure Hosted Payment page solution from eWAY to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

eWAY follow accepted industry standards to protect the personal information submitted to them, both during transmission and once it has been received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.

Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contact Details

If you have any queries regarding shopping with robernmenz.com.au, please email rmenz@robernmenz.com.au or call (08) 8368 7700.

Copyright

Robern Menz is a trade mark of Robern Menz (MFG) Pty Ltd. The copyright and other intellectual property rights in the material contained in the Service are protected by Robern Menz (MFG) Pty Ltd.

Children

Robern Menz (MFG) Pty Ltd will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the Service.

Disclaimer

This Service provides general information about Robern Menz (MFG) Pty Ltd and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Robern Menz (MFG) Pty Ltd, its subsidiaries and the services and products they offer. Robern Menz (MFG) Pty Ltd reserves the right to change, delete or move any of the material on the Service at any time without notice.

Robern Menz (MFG) Pty Ltd and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Policy Changes

Any changes to this policy will be posted here.

Returns Policy

If, in the unlikely event, the products you receive are not in a merchantable condition, please contact us immediately on (08) 8368 7700 or email rmenz@robernmenz.com.au and we will forward you instructions on where to return the product. Once received, we will assess the product and if found to be faulty, we will send you a replacement product and refund the cost of freight. Please note: we do our best to ensure that goods are shipped in excellent condition and cannot accept responsibility for environmental conditions encountered once a product has left our premises.

Minimum Purchase

Minimum purchase must be $20 of product. This can be made up of any combination of our products. Freight is additional.

Delivery

Due to the nature of our products, climatic and third party delivery conditions can impact on the condition of your order once it leaves our factory. Whilst we will take precautions to ensure your order arrives in the condition it has left our factory, please be aware that we take no responsibility for its arrival condition. Precautions we do take are as follows: - Please allow 10 days for delivery of goods. - In cases of extreme heat, delivery may be delayed at our discretion to ensure products are delivered in the best possible condition. - During summer cooling and insulating products will be used to help maintain optimal temperature conditions. - For orders over 5kg, a representative will contact you regarding delivery costs. INTERNATIONAL: New Zealand, North America and the United Kingdom are our only delivery points.

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